FAQ’s

What is ToSouk.com?

Why ToSouk?

How do you pronounce ‘ToSouk’?

Why was ToSouk.com Established?

How Does ToSouk Make Money?

How Long Has ToSouk Been Established?

What Do the Colours of ToSouk’s Logo Represent?

What is my PayPal ID?

What is PayPal and how does it work?

PayPal Chargeback Policy

Shipping to a Buyer's Confirmed Address Through PayPal



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What is ToSouk.com?

ToSouk.com is a social networking led community marketplace for people who buy, sell, and live handmade and vintage products, and supplies. And you will be please to hear that it is completely free to register and sell your products! There are absolutely no listing fees or sales fees!!

ToSouk enables people to buy and sell products in the areas of: Accessories, Art, Bags & Purses, Bath & Beauty, Books & Zines, Candles, Ceramics & Pottery, Children, Clothing, Dolls & Miniatures, Edibles, Furniture, Glass, Holidays, Houseware, Jewellery, Knitting & Crochet, Military, Needlecraft, Paper Goods, Pets, Stamps, Quilts, Toys, Vintage, Weddings, and Woodworking.
 


Why ‘ToSouk’?

The word ‘Souk’ is often used to designate the market in an Arab or Muslim city, but in modern times it is used increasingly in Western cities too. With its global heritage we are hopefully it will help establish a multicultural connection between buyers and sellers. Souks are vibrant and wholesome age-old markets where traditional handmade craftwork and supplies are prevalent. The name ‘To Souk’ aims to reflect this meaning and to summarise the phrase ‘to take your goods to market’ so that buyers and sellers alike feel they selling or buying their goods at a community driven, cooperative marketplace at which they feel at home amongst their friends.
 


How do you pronounce ToSouk?

ToSouk is a union of the words ‘To’ and ‘Souk’ and is pronounced as two words. Souk is pronounced su:k. ToSouk is pronounced Tu-Su:k. For an audio example of the pronunciation of the word souk you can visit the Cambridge Online Dictionary at http://dictionary.cambridge.org/dictionary/british/souk?q=souk

 


Why was ToSouk.com Established?

ToSouk® was founded by Jennifer and David Dickinson in 2011. Jennifer and David had long understood the difficulties and expense experienced by unrecognised artists and craft persons selling their products directly on the open market and the marketing time and costs associated with that, or through a third party and the exorbitant listing fees and sales commissions charged by galleries and retailers. So it was decided that there must be another way; so that people are able to enjoy doing what they do best while we worry about marketing their products for them.
 

 

How Does ToSouk Make Money?

ToSouk.com is completely free to register and to sell your products. There are absolutely no listing fees and no sales fees. We do now let a small amount of advertising space on our site to external companies inorder to provide enough revenue for the site to be run to its full potential and in order to keep the site running for free. We do also accept donations from anyone who may wish to make a contribution.

 

How Long Has ToSouk Been Established?

ToSouk Limited was incorporated in 2011 and is based in Altrincham, Cheshire, in the UK. ToSouk® was founded by Jennifer and David Dickinson, and is now a growing business of talented individuals working together to form a fantastic and dynamic team to serve ToSouk’s customers.
 

 

What Do the Colours of ToSouk’s Logo Represent?

When ToSouk was formed we were mindful, from the outset, that the creative world is a vast multi-cultured place filled with people from every conceivable walk of life but that creative people often have similar moral principles and character. In our view the creative world is: dynamic & passionate (Red ‘T’), creative (orange ‘O’), joyful (yellow ‘S’), emotional (green ‘O’), enduring (Green ‘U’), loyal (blue ‘K’).

 

 

What is my PayPal ID?

Before registering to sell items through ToSouk you must first be registered with PayPal. If you have sold items through eBay in the past you will undoubtedly already have a PayPal account. Try visiting PayPal’s website and logging on with your email address. The email address that you use to log on to PayPal with is your ‘PayPal ID’ which you need to complete your seller’s registration with ToSouk.

If you do not have a PayPal ID then please visit PayPal’s website and create a new PayPal 'Personal Account' (suitable for individual sole traders or small self employed organisations without a company bank account) or 'Business Account' (suitable for larger organisations which hold a company bank account). This will take you just a few moments and when the account is created the email address you used to register will be your new ‘PayPal ID’ which you need to complete your seller’s registration with ToSouk.

 

 

What is PayPal and how does it work?

PayPal is a safer, simpler way to send and receive money online.

You can pay for items you buy on ToSouk as well as on hundreds of other leading retail websites, or you can use PayPal to send money quickly and safely to anyone with an email address.

You can pay with money held in your PayPal account balance or use another payment method such as a credit card, debit card or your bank account.

Once you sign up for a PayPal account, you just need to select PayPal as your payment method when you shop online. Websites that accept PayPal will show the PayPal logo in their checkout. You will be asked to log in to your account with your email address and password to confirm the payment. PayPal never shares your financial information with sellers or retailers.

If you receive a payment through PayPal, you will receive an email notification and the money will be credited to your PayPal account. You can then use your PayPal balance to make payments, or you can withdraw the funds to your bank account by visiting www.PayPal.com or using the PayPal app on your mobile.

It’s free to sign up for a PayPal account. For payments made as a purchase of goods or services, the recipient (seller) will be charged a fee. The standard fee is 3.4% for items under £1500. For more details visit www.PayPal.com and click fees

 

 

PayPal Chargeback Policy

A chargeback, also known as a reversal, is when a buyer asks their credit card issuer to reverse a transaction after it has been completed. It is available only to users who make a payment funded by their credit or debit card.

There are three main reasons a buyer will do this:
1.The purchased item never arrived.
2.The item was significantly different than advertised.
3.Their credit card was used without their permission to purchase the item fraudulently.

Chargebacks are initiated and handled by the buyer's credit card issuer - not by PayPal - and therefore will follow that company's regulations and timeframes. That said, PayPal often plays a role in resolving chargeback disputes.

 

 

Shipping to a Buyer's Confirmed Address Through PayPal

An address is confirmed if the buyer’s credit card billing address matches his or her shipping address. In some instances, PayPal can also confirm an address by examining the buyer’s PayPal account history.

The Purpose of a Confirmed Address
Although the vast majority of unconfirmed addresses are not fraudulent, PayPal offers confirmed addresses as an additional layer of fraud protection. Confirmed addresses help guard against stolen credit cards and identity theft and decrease your chances of receiving a chargeback. However, it is important to note that you can still receive a chargeback for reasons unrelated to fraud.

Shipping to an Unconfirmed Address
Most unconfirmed addresses are not fraudulent and sellers don’t usually experience problems shipping to them. When you do ship to an unconfirmed address, PayPal encourages you to be alert to your buyer and minimize risk by following our Protection Tips for Sellers.

How a Buyer Can Confirm an Address
Inform your buyer on how to confirm his or her address, by communicating the following options:
1.Add a credit card to your PayPal account. PayPal will confirm the credit card billing address (i.e., the address where you receive your credit card statement).
2.Apply for PayPal Smart Connect. If you’re approved, the address on your application will be a Confirmed Address.
3.Alternate address confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit the Alternate Address Confirmation page.